These Terms of Service (“Terms”) form a binding agreement between Central Tape and Label (“Company,” “we,” “us,” or “our”) and the person or entity that requests a quotation, places an order, or purchases products or services (“Customer,” “you,” or “your”). By requesting a quote, submitting an order, approving artwork, or accepting delivery, you agree to these Terms.

These Terms apply to all quotations, orders, and sales unless expressly modified in a written agreement signed by an authorized representative of the Company. Any different or additional terms in a Customer’s purchase order or other document are expressly rejected and have no effect unless accepted by the Company in writing.

Quotations are valid for thirty (30) days from the date issued, after which they may be revised.

Quotations are based on the specifications and Artwork provided by the Customer. If the actual materials or specifications differ, the Company may re-quote the Order.

Charges for Services such as artwork, rush orders, and handling fees are set out in the applicable quotation or invoice and, once agreed, are binding.

Orders must be submitted through the Company’s online platform or by email so the Order is properly documented. Verbal orders are not valid unless confirmed by email or through the online platform.

No Order is binding on the Company until the Company accepts it. Acceptance may be conditioned on credit approval and on the availability of materials.

The Company may decline or cancel an Order before acceptance, and may suspend or cancel accepted Orders as permitted under these Terms.

Prices are in U.S. dollars and exclude all applicable sales, use, excise, and other taxes, which are the Customer’s responsibility unless a valid exemption certificate accompanies the Order.

Payment terms are Net 30 days from the invoice date for Customers approved for credit. Customers not approved for credit must pay in full on or before delivery.

New Customers must pay a deposit of fifty percent (50%) of the Order total before production begins.

Credit-card payments are subject to a processing fee of three percent (3%) of the amount charged.

ACH payments are accepted. Customers paying by ACH must include the invoice number, amount, and date in the payment confirmation email.

Invoices that remain unpaid forty-five (45) days or more past due accrue a late charge of one percent (1%) of the total invoice amount per month until paid in full.

If payment is not made when due, the Company may suspend delivery, withhold or cancel pending Orders, and pursue collection. The Customer is responsible for all costs of collection, including reasonable attorneys’ fees and court or arbitration costs.

Plate charges are billed one time only and recur only when Artwork is modified.

The Customer is responsible for the accuracy and completeness of all Artwork and specifications it provides.

The Company will provide a proof for the Customer’s review. Production will not begin until the Company receives the Customer’s written approval of the proof.

By approving a proof, the Customer accepts responsibility for the content, spelling, layout, color, and accuracy shown. The Company is not liable for errors in approved proofs, for errors resulting from incomplete or inaccurate information supplied by the Customer, or for changes requested after approval.

Reasonable variation in color between a proof and the finished Product is inherent to the printing process and is not a defect. A physical proof should be requested where exact color matching is critical.

The Customer should retain backups of all submitted files. The Company is not responsible for the loss, corruption, or incompatibility of Customer-submitted electronic files.

The Customer represents and warrants that it owns or has the right to use all Artwork, trademarks, logos, copyrights, and other materials it submits or approves, that the Company’s reproduction of them will not infringe the intellectual-property, privacy, or other rights of any third party, and that they are not libelous or unlawful.

The Customer grants the Company a limited license to use the Customer’s Artwork and marks solely to fulfill the Order.

The Customer shall defend, indemnify, and hold the Company harmless from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of the Artwork or materials supplied or approved by the Customer, including any claim of infringement or violation of a third party’s rights.

The Company may, in its sole discretion, decline any Order or Artwork it believes may be unlawful or infringing.

All plates, dies, negatives, artwork files, and other preparatory materials created by the Company in producing an Order remain the exclusive property of the Company, even where a plate or tooling charge has been billed, unless otherwise agreed in writing.

The Company may store such materials but is not obligated to retain them and may dispose of them when an Order is inactive.

Standard production is approximately fourteen to sixteen (14–16) business days for new labels and seven to ten (7–10) business days for reorders, measured from the Customer’s written approval of Artwork.

Production times are estimates, not guarantees. The Company will use reasonable efforts to meet stated timelines but is not liable for losses arising from delays.

Delays caused by the Customer, including delays in providing or approving Artwork, are not the responsibility of the Company and extend the schedule accordingly.

Because of the nature of the printing process, the Company may deliver up to ten percent (10%) more or less than the ordered quantity, and such delivery fulfills the Order.

The Customer is billed for the actual quantity delivered within this tolerance. Guaranteed exact quantities must be requested in writing at the time of quotation and may be subject to additional charges.

Unless otherwise agreed in writing, all sales are F.O.B. the Company’s shipping point. Title and risk of loss pass to the Customer when the Products are delivered to the carrier.

Quoted prices assume a single shipment to one destination unless otherwise stated. Additional shipments, split deliveries, or expedited shipping may incur additional charges.

The Customer must inspect Products promptly on receipt. To set up a return or make any claim for a defect, shortage, or damage, the Customer must notify the Company in writing within thirty (30) days of receipt. After thirty (30) days, the Products are deemed accepted and are not eligible for return.

Returns require a return authorization issued by the Company. Authorized Products must be returned in their original condition within the period stated in the authorization. For a valid, timely return or claim, the Company will, at its option, replace the nonconforming Products or issue a credit or refund of their purchase price.

Using, processing, or reselling the Products waives any claim or return right with respect to them.

Because Products are custom-manufactured to the Customer’s specifications, an Order may not be cancelled once production has begun except with the Company’s prior written consent, in which case the Customer remains responsible for all work performed and costs incurred up to cancellation.

The Company warrants that Products will materially conform to the Customer-approved proof and specifications. This is the Company’s only warranty.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS,” AND THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

The Company disclaims liability for any misunderstanding or miscommunication regarding verbal agreements or instructions not confirmed in writing.

The Customer is responsible for confirming that a Product is suitable for its intended application, including adhesion, substrate, environmental, and regulatory requirements.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO ANY ORDER, PRODUCT, OR SERVICE WILL NOT EXCEED THE AMOUNT THE CUSTOMER PAID FOR THE SPECIFIC PRODUCTS OR SERVICES GIVING RISE TO THE CLAIM.

IN NO EVENT WILL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST SALES, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The Company’s pricing, quotations, and proposals are confidential. The Customer agrees not to disclose them to third parties without the Company’s consent.

The Company is not liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, fire, flood, severe weather, labor disputes, strikes, supplier or carrier delays, material shortages, equipment failure, utility or telecommunications failures, or governmental action.

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

Any dispute, claim, or controversy arising out of or relating to these Terms or any Order that cannot be resolved informally will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Harris County, Texas before a single arbitrator, and judgment on the award may be entered in any court of competent jurisdiction in Harris County, Texas.

The parties waive any right to bring or participate in a class, collective, or representative action. Each party bears its own costs of arbitration except as the arbitrator may award, including to the prevailing party.

Notwithstanding the above, the Company may bring an action in the state or federal courts located in Harris County, Texas to collect amounts owed or to seek injunctive or equitable relief, and the Customer consents to the jurisdiction and venue of those courts for those purposes.

Entire Agreement. These Terms, together with the applicable quotation and invoice, are the entire agreement between the parties and supersede all prior understandings on their subject matter.

Amendments. No change to these Terms is effective unless in writing and signed by an authorized representative of the Company.

Assignment. The Customer may not assign or transfer its rights or obligations without the Company’s prior written consent.

Waiver. The Company’s failure to enforce any provision is not a waiver of its right to enforce it later.

Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain in effect.

Security Interest. The Company retains a purchase-money security interest in all Products and their proceeds until paid in full, and the Customer authorizes the Company to file financing statements to perfect it.

Notices. Notices to the Company should be sent to info@ctlhouston.com or to the Company’s principal place of business in Houston, Texas.

The Company may update these Terms from time to time. The version in effect when an Order is accepted governs that Order. The current version is posted on this page; please review it periodically.